Returns & Exchanges

Due to the perishable nature of our handmade cakes and treats, we are unable to accept returns; however, we are committed to ensuring your order arrives in perfect condition.

Return Process

• 1.
  Contact Our Team

  If your order is damaged or incorrect, please email our customer care team within 24 hours of delivery with your order number.

• 2.
  Provide Photographic Evidence

  Attach clear photos of the packaging and the product issues so our bakers can investigate the cause of the damage.

• 3.
  Internal Assessment

  Our team will review your claim against our quality standards and courier logs to determine the best resolution for you.

• 4.
  Resolution Selection

  Upon approval, we will arrange for a fresh replacement to be dispatched or issue a refund to your original payment method.